Privacy Statement

We process personal data when you contact us, when we quote for or deliver a service, and where we are obliged to for administration and accounting. Where we act on your instruction, such as arranging a purchase, a lease or a sale, or completing a registry transfer, we process what is necessary to carry that out.

Where we rely on legitimate interest, such as replying to an enquiry or contacting an existing customer about a renewal, we limit ourselves to what that purpose actually requires.

Our contact form asks for your name, company, email address and message. You may optionally add the service you are interested in and the block size you need. We use this to answer you and, if it leads to an engagement, to prepare a quote and an agreement.

Messages are delivered to us by Brevo, our email provider, which processes them on our behalf under a data processing agreement. We keep enquiries for as long as they remain commercially relevant and delete them afterwards.

Delivering IPv4 and IPv6 services means dealing with Regional Internet Registries such as the RIPE NCC. To register resources, arrange sponsorship or complete a transfer, we have to supply the registry with the details it requires, typically your organization's name, address, registration number and a contact person.

Some of this becomes publicly visible in registry databases such as WHOIS, because registries publish resource holder information by design. We will tell you what is being submitted before we submit it.

If you have done business with us, we may occasionally email you about services closely related to those you already use. Every such message carries an unsubscribe link, and one click is enough. We do not send marketing email to people who only made an enquiry, and we do not sell or rent our contact list.

We do not publish personal data. Customer names, logos or quotations appear on this website only where that customer has explicitly agreed to it.

We share personal data only where it is needed to deliver what you asked for, where the law requires it, or for the website processing described below. In practice this can mean Regional Internet Registries, Brevo, our accountant or a transaction counterparty. Site analytics runs on our own infrastructure and involves no analytics provider.

We do not sell personal data, rent our contact list or provide customer lists to advertisers or data brokers. Our suppliers handle data under their published service terms and the settings of our accounts with them.

We use Umami on the basis of our legitimate interest in understanding and improving this website. Umami is self-hosted on our own infrastructure at analytics.rtmnetworks.net, so no third-party analytics provider receives your data. It runs without cookies, stores nothing on your device, and records page views, openings of the contact form, successful contact form submissions, and clicks on phone and email links as aggregate events. It briefly processes IP address, browser and request data to create aggregate metrics, but does not store raw IP addresses or full browser identifiers. Before transmission, the tracker keeps only allowlisted UTM campaign parameters and removes all other query parameters and URL fragments. Umami receives no form contents, email or phone values, or contact-link destinations.

This website sets one cookie of its own, and only once you have opened a page in a language other than the one your browser prefers: NEXT_LOCALE holds the language code, so that the site keeps showing that language. It is a session cookie, which expires when your browser session ends. If you choose a country in the language menu, your browser keeps that choice on your device; it is not sent to us. We choose the language from the language preference your browser sends with every request, never from your location, and none of this is used to recognize you.

We take appropriate technical and organizational measures to protect personal data against loss and unlawful processing. This site is served over TLS, access to customer records is limited to the people who need it, and our infrastructure is hosted in Europe.

This statement does not apply to websites we link to. We cannot guarantee that those sites handle your personal data reliably, and we recommend reading their own privacy statements.

We may change this statement from time to time. We recommend reviewing it periodically. The date at the top shows when it was last revised.

Only the English and the Dutch versions of this statement are binding. A version in any other language is a translation for information only and has no legal force. If a translation differs from the binding versions, the binding versions apply. If the English and Dutch versions differ, the English version prevails.

You may ask us what personal data we hold about you, and ask us to correct, complete, delete or restrict it. You may also object to processing and, where processing rests on consent, withdraw that consent at any time. You may also ask to receive the personal data you provided to us in a structured, commonly used and machine-readable format, and have it sent to another organization.

Write to contact@rtmnetworks.net and we will respond within one month. If you consider that our processing of your personal data infringes the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. Our supervisory authority is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).