Terms of Service

These Terms apply to everything RTM Networks B.V. provides: leasing, purchase, sale and brokerage of IPv4 and IPv6 address space, LIR sponsorship, GRE and WireGuard tunnels, and blocklist monitoring and abuse mailbox services. In these Terms, "we" and "RTM" mean RTM Networks B.V., and "you" means the business that orders a service from us.

Our services are for businesses. By ordering, you confirm that you act in the course of a business or profession and not as a consumer, and that consumer rights, including the right of withdrawal on distance contracts, do not apply.

Where a signed agreement between you and us says something different from these Terms, the signed agreement wins. The order is: your signed agreement first, then these Terms, then the Acceptable Use Policy, then any order form or quotation. Where they do not conflict, they are read together.

We do not accept your own purchase or procurement conditions. Any such conditions are expressly rejected, whether or not we have seen them, unless we have accepted them in writing.

Before a service is activated we check who you are. We may ask for company registration documents, identification of the person acting for you, proof of address and confirmation of the intended use. We verify your email address, and where we think it necessary your phone number by SMS.

We keep verification records for as long as the law requires and for as long as we need them to show that we carried out these checks. Our privacy policy explains what we keep and why. We do not keep more than we need.

The details you give us must be accurate and kept current. Tell us within a reasonable time when your company details, technical contact, abuse contact or billing details change. Where information turns out to be wrong we will ask you to correct it, and the remediation period in the abuse section applies if it is not corrected.

Services are set up by people, not automatically. We usually reply in 1 to 3 business hours during our service hours. Steps that involve a registry take longer and are outside our control.

We screen customers, and where relevant the people behind them, against the sanctions lists that apply to us, including those of the European Union and the United Nations. We may refuse an order, suspend a service or end an agreement where a screening result requires it.

You may not make address space we provide available, directly or indirectly, to a person or entity subject to sanctions, or use it in a territory subject to a relevant embargo. Pass this obligation on to anyone you sublease to, and tell us without delay if you, or a person controlling you, becomes subject to sanctions.

A lease gives you the right to use the address space for the term of the agreement. It does not transfer ownership, and no property right of any kind passes to you.

You may not sell, assign, pledge, encumber or otherwise dispose of leased address space, and you may not ask any Regional Internet Registry to record it in your name or claim any historical or custodial right in it. You will cooperate with a registry audit that concerns the space.

We record the assignment in the registry database using the details you give us. Registries publish resource holder information by design, so some of it becomes publicly visible, for example in WHOIS. We will tell you what is being submitted before we submit it, and our privacy policy explains the basis for it.

This section does not apply to resources you hold yourself. Provider independent space and AS numbers that we sponsor stay yours, and you may move them to another sponsoring LIR whenever you choose.

We issue a Letter of Authorization for the block, the term and the AS number you name. Announce the space only within that scope. Announcing a block we have not authorised, announcing from an AS number we have not named, or announcing more specific prefixes to draw traffic away from another holder, are each a breach of these Terms.

We create and maintain the Route Origin Authorisation for space we lease to you. Do not create a conflicting ROA. Tell us before you change the announcing AS number so that we can update it.

We manage reverse DNS delegation for leased space, and we correct geolocation records with the major providers on request.

When a lease ends, stop announcing the space on the end date so that it can be reissued. We may withdraw the Letter of Authorization and revoke the ROA after the end date, or while a service is suspended.

You must make administrative changes in the registry database that we ask for, on our first written request.

We will not reclaim, reissue or renumber a block we have leased to you, during the term or on renewal. If you renew, you keep the same block. This applies to every lease at no additional charge, and it is not sold as a paid or upgraded service tier.

The guarantee applies for as long as you renew on time and are not in a termination process under these Terms.

We may withdraw a block only where we are required to: by the RIPE NCC or another registry, by a competent authority, by an upstream on whose network the space is announced, or because our own right to the block has ended. In that case we will give you at least 60 days' written notice, and we will offer you an equivalent block of the same size and, where available, in the same registry, at the same price for the rest of the term.

If we cannot offer an equivalent block, or you would rather not take it, you may end the affected service on the withdrawal date without further liability for the rest of the term. This guarantee is about keeping your block. It is not a commitment about availability, and it is not a promise about how third party blocklists treat an address.

Our Acceptable Use Policy forms part of these Terms and lists what is prohibited. This section covers the points that come up most often.

VPN, proxy and other privacy services are permitted. Because they attract more abuse complaints than most traffic, you must keep a monitored abuse contact, act on complaints we forward, and be able to identify and stop abusive traffic from the addresses. Open proxies, open relays and open recursive resolvers are not permitted.

Public Tor exit nodes need our prior written consent, which we will not unreasonably withhold. Ask before you deploy one, so that we can place the range appropriately and prepare for the volume of complaints it attracts.

Unsolicited bulk email is not permitted. Legitimate bulk email is permitted where every recipient has given verifiable confirmed opt-in consent, you keep records of that consent, every message carries a working unsubscribe, and the sending complies with the GDPR and the ePrivacy rules.

Do not use the space in a way that breaks the law or the policy of the relevant registry, or that creates a real risk that a registry or a government withdraws the right to use it.

Beyond what is unlawful, we may decline or discontinue service for content or activity that in our reasonable opinion exposes us to material reputational, registry or upstream risk. We will tell you which of those applies. If you are not sure whether an intended use is acceptable, ask us before you deploy and we will answer in writing.

Keep a monitored abuse mailbox, keep the abuse contact in the registry current, and act on the abuse reports we pass to you.

Where we receive a substantiated complaint we will tell you in writing, with reasons. You then have five working days to stop the activity, resolve its consequences and undo the damage caused. If it is not resolved in that time, or the same problem returns, we may suspend the announcement of the affected addresses.

We may suspend or end a service immediately, without that period, only where the traffic is unlawful, where it is actively harming third parties, where a competent authority requires it, or where it puts our standing with a registry or an upstream at risk.

If an address is listed on a major blocklist you have five working days to resolve the listing. If you need longer, ask us for a further five working days and we will not unreasonably refuse. If it is still listed after that, a charge of EUR 10 per listed address applies, plus VAT where applicable. After three separate occasions we may suspend or end the service. Any charge under this paragraph is in addition to, and not in place of, any other remedy available to us.

We receive abuse reports for space we manage and pass them to the customer responsible, by address range. We do not give your identity to a complainant unless the law requires it.

You may sublease address space to your own clients. You do not need our consent for that.

You stay fully responsible to us for how the space is used, including by your clients. Pass on the obligations in these Terms and the Acceptable Use Policy, and make sure you can identify and disconnect a client whose use breaches them inside the five working days in the abuse section.

Reselling our brokerage, sponsorship or monitoring services under your own name is a different matter and needs a separate written agreement.

A lease runs for the term set out in your agreement. Leases can be monthly, annual or multi-year, and our other services have their own terms. Where nothing is agreed, a lease runs from month to month.

A monthly lease renews each month, and either of us may end it on 30 days' notice. A fixed term of a year or more renews for successive periods of three months, and either of us may end it on at least three full calendar months' notice. Notice may be given by letter delivered personally, by registered letter with acknowledgement of receipt, in writing, or by email.

Where you breach these Terms we will put you in default in writing, with reasons, and give you five working days to put it right. If you do not, we may suspend the service or end the agreement out of court, and we may block access to the address space. The abuse section sets out the narrow cases where we may act immediately.

While a service is suspended the fees continue to run. We restore it once the reason for the suspension is resolved.

When a service ends, stop announcing the space on the end date. We will remove the registry objects, revoke the ROA and withdraw the Letter of Authorization.

All prices are in euro and exclusive of VAT. Where you give us a VAT number that is valid in the European VIES system we may apply the reverse charge, and we may stop applying it at our discretion after telling you.

Rent is payable monthly, in full, before the start of each rental period. Other services are invoiced as set out in your agreement or quotation.

We accept SEPA credit transfer, SEPA Direct Debit, international bank transfer, credit card and PayPal. Other methods are at our discretion and no rights can be derived from us accepting one.

You are not entitled to any discount, set-off or suspension of payment. Where an invoice is overdue, statutory commercial interest and reasonable collection costs are payable, and we may suspend the service after putting you in default.

We may adjust the price once a year, for example to reflect inflation. We will tell you at least one calendar month before it takes effect. If the increase is more than 10 percent you may end the agreement at one month's notice.

Unless a service is no longer provided, you are not entitled to a refund. Any refund we do give is at our discretion and no rights can be derived from it.

Support is included in the price. We answer by email and usually reply in 1 to 3 business hours during our service hours.

We support the address space itself: provisioning, routing and announcement questions, Letters of Authorization, registry and WHOIS records, RPKI and ROA, reverse DNS, geolocation corrections and abuse handling. We do not configure, operate or troubleshoot your network, your servers or your applications.

Availability and performance are provided on a best effort basis. We depend on registries, upstream networks and blocklist operators that we do not control, and we do not warrant uninterrupted availability or any particular throughput. This does not affect the express commitments we make elsewhere in these Terms, including the Block Continuity Guarantee.

We check address space against more than ten blocklists before delivery and monitor the major lists during a lease. We do not warrant that space is free of listings or stays that way, or that any third party will accept traffic from it. Blocklist status and routing acceptance are decided by third parties.

We assign address space in good faith and in line with registry rules. Misconduct by a customer happens without our knowledge and without our consent, and we will do what is in our power to prevent it.

Our total liability for an attributable failure, or for any other reason, is limited to compensation for direct loss, up to the amount charged for the service, excluding VAT. Where the agreement runs for more than a year, that amount is the fees charged in the 12 months before the event.

We are not liable for indirect loss, consequential loss, lost profit, lost savings, lost goodwill, business interruption, claims by your customers, or the loss or corruption of data.

These limits do not apply where the loss is caused by our intent or conscious recklessness, or that of our managerial staff, and they do not limit any liability that the law does not allow us to limit.

The limits also apply for the benefit of anyone we engage to perform the agreement. You indemnify us against claims by third parties, including your own clients, arising from your use of the address space.

Each of us keeps confidential the information received from the other that is marked confidential or is obviously confidential, and uses it only for the purpose it was given for.

We are the controller for the account, verification, billing and registry data we process to deliver a service. Where we run an abuse mailbox or monitoring on your behalf, we may act as your processor for the data in it. Our privacy policy explains what we process and on what basis.

Neither of us has to perform an obligation where performance is prevented or hindered by an event beyond reasonable control, including earthquake, fire, flood, storm, explosion, strike, riot, terrorism, an order of a government, a change of registry policy, a sanctions listing, or the failure of an upstream network or internet exchange. The affected party will tell the other.

If the situation lasts more than 90 days, either of us may end the agreement in writing. Services already performed are settled proportionately and neither of us owes the other anything further.

We may change these Terms and the Acceptable Use Policy. We publish the new version and give at least 30 days' notice before it takes effect. If a change puts you at a material disadvantage, you may end the affected service on the date the change takes effect.

These Terms are published in English, Dutch and German. If the versions differ, the English text applies.

If a provision turns out to be invalid, the rest stays in force and we will agree a replacement that comes as close as possible to what the original intended.

Your rights and obligations under an agreement with us are not transferable without our written consent.

The sections on the address space, liability, confidentiality and personal data, and this section, survive the end of an agreement, along with any provision that by its nature is meant to survive.

Dutch law applies. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Disputes go exclusively to the competent court in Amsterdam: Rechtbank Amsterdam Parnassusweg 280 1076 AV Amsterdam The Netherlands